Cloud Connector: Connection to Subaccount Failed

Hello guys,

can you please give me a hint what could be the cause for not being able to connect to the subaccount in Cloud Connector. The error message is: “Failed to resolve ‘connectivitynotification.cf.eu10.hana.ondemand.com’ [A(1)] and search domain query for configured domains failed as well: [home]” I was able to set up the subaccount but it does not connect. The record from ljs_trace.log did not help me, but maybe you can see something useful in there:

 

 

 

2024-02-26 09:56:06,002 +0100#ERROR#com.sap.scc.rt#https-jsse-nio2-8443-exec-9# #Tunnel account:///7ffe5e5d-e28a-4dfe-b3fd-c4bea3f113bc/EPIUSE connect failed
io.netty.resolver.dns.DnsResolveContext$SearchDomainUnknownHostException: Failed to resolve ‘connectivitynotification.cf.eu10.hana.ondemand.com’ [A(1)] and search domain query for configured domains failed as well: [home]
at io.netty.resolver.dns.DnsResolveContext.finishResolve(DnsResolveContext.java:1097)
at io.netty.resolver.dns.DnsResolveContext.tryToFinishResolve(DnsResolveContext.java:1044)
at io.netty.resolver.dns.DnsResolveContext.query(DnsResolveContext.java:432)
at io.netty.resolver.dns.DnsResolveContext.access$700(DnsResolveContext.java:66)
at io.netty.resolver.dns.DnsResolveContext$2.operationComplete(DnsResolveContext.java:500)
at io.netty.util.concurrent.DefaultPromise.notifyListener0(DefaultPromise.java:590)
at io.netty.util.concurrent.DefaultPromise.notifyListeners0(DefaultPromise.java:583)
at io.netty.util.concurrent.DefaultPromise.notifyListenersNow(DefaultPromise.java:559)
at io.netty.util.concurrent.DefaultPromise.notifyListeners(DefaultPromise.java:492)
at io.netty.util.concurrent.DefaultPromise.setValue0(DefaultPromise.java:636)
at io.netty.util.concurrent.DefaultPromise.setFailure0(DefaultPromise.java:629)
at io.netty.util.concurrent.DefaultPromise.tryFailure(DefaultPromise.java:118)
at io.netty.resolver.dns.DnsQueryContext.finishFailure(DnsQueryContext.java:348)
at io.netty.resolver.dns.DnsQueryContext$5.run(DnsQueryContext.java:290)
at io.netty.util.concurrent.PromiseTask.runTask(PromiseTask.java:98)
at io.netty.util.concurrent.ScheduledFutureTask.run(ScheduledFutureTask.java:153)
at io.netty.util.concurrent.AbstractEventExecutor.runTask(AbstractEventExecutor.java:173)
at io.netty.util.concurrent.AbstractEventExecutor.safeExecute(AbstractEventExecutor.java:166)
at io.netty.util.concurrent.SingleThreadEventExecutor.runAllTasks(SingleThreadEventExecutor.java:470)
at io.netty.channel.nio.NioEventLoop.run(NioEventLoop.java:569)
at io.netty.util.concurrent.SingleThreadEventExecutor$4.run(SingleThreadEventExecutor.java:997)
at io.netty.util.internal.ThreadExecutorMap$2.run(ThreadExecutorMap.java:74)
at io.netty.util.concurrent.FastThreadLocalRunnable.run(FastThreadLocalRunnable.java:30)
at java.lang.Thread.run(Thread.java:750)
Caused by: io.netty.resolver.dns.DnsNameResolverTimeoutException: [36650: /192.168.1.1:53] DefaultDnsQuestion(connectivitynotification.cf.eu10.hana.ondemand.com. IN A) query ‘36650’ via UDP timed out after 5000 milliseconds (no stack trace available)

 

 

 

 I don’t understand what should be problematic with the DNS. This is my company subaccount. I was able to connect to my trial BTP subaccount without problems.

Thank you in advance for any suggestions, I did not expect to get stuck right here. 😓

Best regards

Denis

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